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firefly germany depot information

Firefly Germany Rental Terms for travel between 21-Nov-2014 and 31-Dec-2019

Germany
 
Currency: Euros


Tax: 19%
  Description Charge in Local Currency Tax included Comments or Details
Insurance Collision Damage Waiver (CDW) Excess A, B, D , E = € 850 no sales TAX applies In the event of damage to the car or any part of it occurring during the period of hire, the following Insurance Excess will apply.
Theft Protection (TP) Excess EFF 03/03/10 A, B, D , E = € 850 no sales TAX applies In the event of theft of the hire vehicle, its parts or accessories, during the period of hire, the following Insurance Excess will apply.
Super Cover (SCDW) Excess n/a n/a Not Available
Super Cover (SCDW) A, B, D , E Yes Hertz offers an additional optional insurance that will eliminate the Insurance Excess for theft or damage to the vehicle. Only available at Corporate Locations. Not available to Renters under 25 Years.
Personal Insurance (PI) 13.08 per day Yes  
3rd Party Liability Unlimited property damage € 4 million personal n/a Coverage for personal injury subject to change
"Rent It Here, Leave it There" (RIHLIT) Domestic Not available    
International Not available    
Delivery & Collection During office hours Not available    
Outside office hours Not available    
Other
surcharges
Location Service Charge (LSC) 22%, Minimum €15.00 Yes Please refer to Hertz negotiated rates, as this surcharge may have been included. LSC included with Prepaid retail rates.
Vehicle License Fee (VLF) € 1.00 Yes Please refer to Hertz negotiated rates, as this surcharge may have been included. VLF included with Prepaid retail rates. Maximum 20 days per Month.
Terms and Conditions are subject to change without notice.
  Description Charge in Local Currency Tax included Comments or Details
 
Driver Minimum age All drivers must hold a valid National driving licence and have done so for at least one full year prior to rental   MINIMUM AGE IS 25 YEARS FOR ALL FIREFLY CAR
Maximum age No Age Limit
Young Driver Surcharge € 22.60 per day Yes Maximum Charge €185.00
YDS applies between renter ages of 23-24
Additional Driver (AD) €10.70 p/d, €45.01 p/w, €135.01 p/m & Max. Yes  
Optional Extras Baby/Infant Seats € 17.01 per day , Maximum € 51.00 Yes  
Neverlost € 9.52 per day, € 53.50 per week, (5-7 day),
€ 160.48 per month
Yes Maximum Charge € 160.48
Ski Racks On request only, € 19.03 per day ,
Maximum € 114.17
Yes  
Luggage Racks Not available n/a  
Winter Tyres Fee per day € 17.00 , per week €102.00, per month €136.00 Yes SNOW TYRES ARE AVAILABLE ON ALL CAR GRPS
Snow Chains Availability check at time of reservation -
€ 16.66 per day, Maximum €99.96
Yes  
Refuelling Refuelling Service Charge     Cars supplied FULL. Should renters return the car less than FULL, Hertz will charge for the cost of fuel plus a Refuelling Service Charge.
 Payment accepted by the supplier Method of Payment     Hertz accepts most major credit cards including American Express, Diners Club, Mastercard and Visa. A valid credit card is required as security in order to collect a hire vehicle. Cash or charge card deposits will not be accepted.
Deposit €150 Minimum required   Hertz will take a credit card imprint as a deposit to cover any additional costs incurred by the renter over and above those already prepaid for. The final amount due will be calculated and deducted after rental. Cash Accepted.
  Customers Travelling from Greece     Given the capital controls still in place in Greece, for customers travelling from Greece, we will only be able to honour your upcoming Firefly bookings if you can produce a non-Greek credit/debit card at the counter. This restriction applies even if you have prepaid for your rental, as we need this alternative method of payment as a security deposit and for payment of local required additional charges. Accordingly, we are unable to accept any method of payment different from the specified above.
Location Availability   Rates are available at selected German locations, see extra slide  
Car Availability Sell & Report Most car groups can be confirmed at time of reservation for corporate locations only if no offsell is in the system   Offsell override is not available
Request Some car groups for licencee locations are on request - please check at time of reservation
Cross Border Traffic Driving into foreign countries As per general rental terms and conditions: Andorra, Austria, Belgium, Denmark, Finland, France, Germany, Gibraltar, Great Britain (incl. Northern Ireland), Ireland, Liechtenstein, Luxembourg, Monaco, Netherlands, Norway, Portugal, San Marino, Spain (excluding the Spanish enclaves of Ceuta and Melilla), Sweden, Switzerland.
Croatia, Czech Republic, Hungary, Italy, Poland, Slovakia and Slovenia with all vehicles except Mercedes, BMW, VW, Audi, other luxury vehicles, premium vehicles and convertibles.
Others After hours pickup Please check availability and fee at time of reservation.    
After hours return Available for all Firefly groups   Please confirm directly with the Hertz location.
Grace Period The minimum rental period is one day. For the avoidance of doubt one days rental is 24 hours from pickup. Any Customers returning cars outside that time will be given 29 minutes grace, after which they will be subject to an additional charge.
Advance booking     24 hours
  Traffic Fines/ Admin Fees Traffic Fines are charged directly to the Customer. An Additional Admin Charge for Traffic violation/ fines will apply (e.g; Parking/ Speeding tickets)
Terms and Conditions are subject to change without notice.

Payment
An initial, non-refundable deposit will be secured at the time of booking confirmation. Accepted credit cards are Visa and MasterCard.
The balance, along with any applicable vehicle security deposit, will be secured directly by the supplier on your arrival.

Cancellation:
In the event of cancellation or no show, the initial deposit paid remains non-refundable.
(a) Cancellation  of  reservations  within 7 days of the booking date: a full refund will be made.
(b) Cancellation of reservations after the 7 days period: Hertz reserves the  right to make a cancellation charge of AUD 88.00 (Firefly
only), EUR  56.00, GBP 37.00, CHF 81.00, SEK 375.00, NOK 375.00, ZAR 563.00, DKK  375.00,  AED  250.00,  SAR  250.00, KWD 25.00, RUB 2,250.00, OMR 31.00, QAR 250.00, BHD 31.00, USD 75.00, PLN 250.00 (depending on the currency  of  the  reservation)  to cover Hertz administration costs, which we will deduct from the refund.

Hertz  reserves  the  right to change the charges during the contract term.
Hertz  will inform the Agent of any such change a minimum of 1 month in advance.

No Show:
(a) If a customer fails to cancel their reservation prior to the pick-up time  and does not collect the vehicle on the pick-up date, or if the customer  fails  to  comply with the Rental Terms and Conditions (see Rental  Qualifications  & Requirements). Hertz reserve the right to make a  No Show charge of AUD 188.00 (Firefly only), EUR 119.00, GBP 88.00,  CHF 175.00, SEK 938.00, NOK 938.00, ZAR 1313.00, DKK 875.00, AED  563.00,  SAR 563.00,  KWD  63.00,  RUB  4375.00, OMR 63.00, QAR 500.00, BHD 63.00,  USD 163.00,  PLN  500.00  which  covers  its administration  costs  and compensates  Hertz for Hertz inability to rent the vehicle when it was reserved for the Customer’s use.

Hertz  reserves  the  right to change the charges during the contract term.
Hertz  will inform the Agent of any such change a minimum of 1 month in advance.

(b) Hertz  will refund the Agent the prepayment, less the No Show charge on the next monthly statement if the Agent writes to Hertz
(including by  email)  on behalf of their customer within 90 days of the pick-up date  at  Hertz  Prepaid  Accounting Department, Hertz Europe
Service Centre,  Swords  Business  Park,  Swords,  Co Dublin, Ireland and the Agent  will be responsible for passing such refund on to the customer and shall be liable for any failure to do so.

Damage Administration Fee:
If no additional cover is purchased at the office (SCDW) and the rented vehicle is damaged during the rental, in addition of any damage charges which could arise up, customer will be charged for a damage administration fee of 60 €.
    

Terms of booking on this website

Information disclaimer
The rates on this website are often heavily discounted. This is due to our negotiated rates and bulk buying power. On very rare occasions, a rate may be displayed incorrectly due to our, or a vehicle supplier's error. In such a case, if you book with us at a quoted rate that is incorrect, we will notify you of any price change and give you the option to proceed or cancel. We make every effort to keep information on our site up to date, but we cannot guarantee this website is free of errors or omissions and retain the right to update or change the information published at any time.

Liability
To the extent permitted by law we/the owners of this website will not be liable to you or to any third party (whether in contract, tort, or otherwise) for any direct, indirect or consequential loss or damage (including but not limited to any accident, injury, delay or loss of enjoyment) arising out of your reliance upon information contained on this website, including but not limited to your use (or inability to use) any products or services described or procured through this website.

When you pick up your vehicle, you will be required to sign a rental agreement with the supplier of the vehicle. Your rental and use of the vehicle will be governed by the terms of the rental agreement and any other documentation or information provided to you by the supplier at the time you pick up your vehicle. The rental agreement is between you and the supplier and we will not be liable to you or to any third party in relation to the terms of the supplier's rental agreement or any other documentation provided to you by the supplier at the time of pick up.

While we will make reasonable efforts to ensure we are representing only reputable suppliers, we make no warranty about the fitness or suitability of any third party (supplier) product or service and will not accept responsibility for the quality or fitness of any vehicle. We welcome feedback from our customers on their experience with our suppliers. We may, at our discretion, provide you with reasonable assistance in resolving any dispute you may have with a supplier.

Our total liability to you in relation to your use of this website and the information contained on this website will not exceed the dollar amount of the deposit we have received from you in relation to your booking/rental. Refunds will not be made for bookings cancelled due to inclement weather. Again, we strongly recommend that you take out travel insurance. Your use of this website is governed by the laws of New Zealand and the jurisdiction of the New Zealand courts.

Booking information
To make a booking you must complete our booking form which is easy to follow and secured with the latest encryption technology. Once we receive your form, we will, subject to availability, confirm your booking by emailing you a confirmation voucher and invoice.

If you are booking via phone, please make sure you have read the terms and conditions of the vehicle you wish to rent first. Our reservations consultant will ask you if you have read the terms and agree to them before proceeding. The onus is always on the renter to ensure they make themselves fully aware of the terms displayed on our website.

Information disclosure
In booking on this website you acknowledge that we disclose your information to your selected Supplier in order to provide the requested rental services.

Vehicle capacity and fitness to drive
Under no circumstances are you permitted to carry more passengers than the vehicle you rent is legally registered to carry, and if you do your insurance may be invalidated. The number of seatbelts (and passengers) is indicated next to each vehicle on this website. Luggage capacity where shown is an indication only and we will not be responsible should you be unable to fit your entire luggage into a vehicle. It is your responsibility to choose a journey that is within your capabilities. A vehicle supplier can refuse to rent a vehicle to any person who is in their opinion unfit to drive or does not meet eligibility requirements. In such circumstances we will have no further liability to you.

Refund Policy
In the event of cancellation, any deposit amounts paid at the time of booking are non-refundable. 

Disputes
If you are unsatisfied with our service, please contact us within 48 hours of placing your booking or request and we will work to resolve any issues and determine if compensation is due. In the event you have completed your rental and are unhappy with your vehicle, we are happy to assist you in seeking compensation from the operator of the vehicle.


This website is owned and operated by Online Republic Ltd. Our financial centre and marketing office is based at Level 5, 12 Madden Street, Wynyard Quarter, Auckland, New Zealand. In Australia, we are based at Suite 3.01, 11 Queens Rd, Melbourne VIC 3004. Thank you for booking with us.

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